So, there was a day, I ordered some ink from Amazon. It came, I tried to install it in my printer and discovered that *gasp* the seller had misrepresented the ink. It not only was not compatible with my printer...it had leaked a huge mess en route to me. I contacted the seller to no avail...and finally filed a complaint and a one star review on Amazon - that got their attention. I got emails asking me to remove my review and they'd replace the product....
um, yeah, it doesn't fit my printer. Just give me my money back dude.
we went back and forth for days - they actually threatened to not give me my refund unless I took down my review - they also said that Amazon wouldn't let them give me a full refund (which is bull).
So I went to Amazon directly.
Can you say amazing customer service??
They took care of it right away - I got all of my money back, including return shipping and the seller....well I don't think they are allowed to sell on Amazon anymore - the customer service rep listened to everything I said and agreed with me that it's not right to ask a customer to remove a bad review.
Bad reviews aren't great for business...but the thing is....they give the fuller picture. I had another amazon experience - the product was so-so, and I reviewed it as such. I got an email with some follow up questions and a free sample of another size of the product which worked much better.
I was happy to amend that review. This company said "please try this size and let us know how it works, if you have a better experience would you consider updating your review." No pressure, no "do it or else"
Reviews...powerful little things...they help us to decide if a product is good or bad, a place has great chicken or really needs a new cook...
So when I heard about Smiley I thought, hmmmm I should look into that.
I'm a frugal mama. I adore coupons, sales and freebies, so of course there are a few websites I keep tabs on - one of which is Stacy's Freebies - and she mentioned this Smiley company - free stuff for honest reviews. How great is that?
so...I'm trying it.
And if you want to join me, you can too. It's free, they don't seem to demand a lot of info and well for me, I kinda like the idea of having a voice about products on the market!
So click here for more info.
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